XBTFX is dedicated to providing the highest level of customer support possible. We’re always working to enhance our support infrastructure to improve support accessibility for users and increase efficiency of our support staff.
We are happy to announce that our support ticket system has been integrated within the XBTFX client user interface . Users can now contact support by logging into their account at https://my.xbtfx.io/login and selecting "Helpdesk" within the left navigation.
Within the helpdesk, users can create tickets, close tickets and re-open existing tickets.
By implementing the help desk within the XBTFX user interface, traders will find the seamless integration much easier to contact us or followup with existing tickets without having to use an email client or the external desk portal. If you cannot access your account or are having issues with the website , the external desk will remain available. For visitors that are not currently registered to access our helpdesk, XBTFX can be contacted via our contact page.
Happy trading and warm regards,
Login to your account now : https://my.xbtfx.io/login
Open an account now : https://my.xbtfx.io/register